Virtual Assistant (ANA)

By using this service, you agree to our Terms of Use and Privacy Policy. This chatbot is intended to provide general information and support regarding Anasac products and services. The information provided does not replace label directions or professional advice.

See our full Terms and Conditions here:

Last updated: January 2025

1. Acceptance of the Terms and Conditions

By using the chatbot provided by Anasac Chile S.A. and Anasac Ambiental S.A. (hereinafter, "Anasac," "we," or "the company"), the user (hereinafter, "you" or "the user") accepts these Terms and Conditions. If you do not agree with these terms, please do not use the chatbot.

2. Purpose of the Chatbot

The Anasac chatbot is intended to provide general support and information on products related to agricultural supplies, gardening, pets, and other products from the aforementioned companies. The information provided by the chatbot is of a general nature and should not be construed as specialized professional advice.

3. Use of the Information Provided

The user understands and accepts that the recommendations, suggestions, or responses provided by the chatbot are for informational purposes only and may contain errors or inaccuracies. Under no circumstances will Anasac be liable for any damages, losses, or adverse consequences that may arise from the use of such information, whether direct or indirect.

4. Validation with Professionals

The user agrees to verify all information provided by the chatbot with professionals in the relevant field (agronomy, veterinary medicine, gardening, etc.) or other reliable sources before making decisions related to the use of products or practices recommended by the chatbot. The user assumes full responsibility for decisions made based on information provided by the chatbot.

5. Use of Products as per Label Instructions

The user agrees to strictly follow the instructions contained on the labels of Anasac products or its distributors, as well as comply with applicable local regulations. The information provided by the chatbot does not replace the instructions on the labels or the recommendations of professionals in the field.

6. Disclaimer of Liability

Anasac Chile S.A. and Anasac Ambiental S.A. are not responsible for any damages, losses, or consequences of any kind arising from the use of the information provided by the chatbot, including, but not limited to, damage to crops, animals, people, or property.

7. Modification of the Terms and Conditions

Anasac reserves the right to modify these Terms and Conditions at any time. Any changes will be notified to the user through the chatbot or other appropriate means. Continued use of the chatbot after such changes constitutes acceptance of the new terms.

8. Privacy Policy

Use of the chatbot is subject to our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using the chatbot, you agree to the terms of this policy.

9. Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of the Republic of Chile. Any dispute related to the use of the chatbot shall be resolved before the competent courts of the city of Santiago, Chile.

Review our Privacy Policy here: 

Last updated: January 2025

1. Introduction

At Anasac Chile S.A. and Anasac Ambiental S.A. (hereinafter, "Anasac," "we," or "the company"), we are committed to protecting the privacy and security of the personal data of users who interact with our chatbot. This Privacy Policy describes how we collect, use, store, and protect your information.

2. Information Collected

When you use our chatbot, we may collect the following information:

  • Interaction data: Information about your queries, questions, and the answers provided by the chatbot.
  • Personal Information: In some cases, we may request personal information, such as your name, email address, or phone number, only if you choose to provide it for customer service or follow-up purposes.
  • Usage Data: Information about the device from which you access the chatbot, such as IP address, device type, geographic location (if enabled), and other technical information related to your access.

3. Use of Information

The information collected is used to:

  • Provide personalized answers and recommendations through the chatbot.
  • Improve the quality of service and the accuracy of chatbot responses.
  • Send service-related communications, if you have provided your contact information.
  • Comply with applicable legal and regulatory obligations.

4. Information Protection

We implement appropriate physical, electronic, and administrative security measures to protect your personal information. However, we cannot guarantee the complete security of Internet transmissions.

5. Sharing of Information

We do not share your personal information with third parties except when necessary to comply with applicable laws or when required by legal process. We also do not sell or rent your personal information to third parties.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.

7. Your Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise any of these rights, please contact us through the available contact channels.

8. Cookies and Similar Technologies

The chatbot may use cookies or other tracking technologies to enhance the user experience and to gather information about service usage. You can set your browser to reject cookies, but some chatbot features may not be available if you do so.

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately. We recommend that you review this policy periodically.

10. Contact

If you have questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at www.anasac.cl